I waited until lunchtime to help a customer with an installation job.
We don’t usually start jobs so late in the day, but this was a rare occasion. The customer tried to install the compact boiler on his own, but he was having a lot of difficulty with the job. When the guy called the heating and air conditioning repair service for help, he told my boss that he was halfway finished with the installation. The compact boiler installation job usually takes most of the day, but the customer was half done so it didn’t seem problematic to start the job after lunch. I thought the installation job would take a couple of hours to complete, so I didn’t mind going to the residence to help with the job. When I arrived at the home of the customer, I was surprised by the amount of work that needed to be completed on the compact boiler installation. I told the customer that we still had a lengthy amount of work to complete and I gave the guy an estimate for my services. When the customer said the bill for the compact boiler installation, he became upset and irate. He tried to tell me that the job would only take a couple of hours to complete. I certainly didn’t want to argue with the customer about the compact boiler installation, but I couldn’t budge on my estimate. I knew it was going to take all day to complete the job. I didn’t finish the installation job until thirty minutes past nine and the customer thought I would be done in three hours.