Training my employees on more about HVAC is the best decision I ever made

Managing an air conditioning company is challenging to manage alone.

When I started, I thought I would not need employees, and if I did, there would be one HVAC technician to handle the deliveries.

I was wrong, and I did hire the wrong people at first, so I ended up having a high employee turnover in the first year. Then a friend advised me the best way to keep employees is to train them and give them incentives. I wasn’t convinced, but I decided to try it. The push came about when clients started asking for more than just HVAC products for sale. Based on the different number of HVAC brands I was selling, there was a need for air conditioning maintenance and heating and cooling service. I couldn’t handle all that by myself. So onboard came a licensed heating technician and a cooling tech trainee from college. Although I was a qualified technician, I couldn’t handle much work, so I brought in an additional technician as a substitute if one of my employees got sick or was on leave. With this team, I hired a professional HVAC trainer to teach my team more about HVAC. He also brought training manuals, and we agreed on an annual training program to help my employees cope with the ever-changing demands for quality HVAC equipment. Since I started the training, I have seen a significant improvement in service delivery. In particular, my highest selling equipment like zone controlled HVAC, and whole home air purification appliances have since received fewer installation problems and repair requests. Even with the introduction of an HVAC service plan, not many of my clients request it to cover the HVAC system they buy.

 

 

Air conditioning repair

I didn't know that it takes many licences to operate or sell an air conditioning company

Most careers appeal to people, but few take time to understand the market or government regulations.

I was one such person when I first started promoting HVAC brands as an HVAC technician.

Although I took the time to study the right course and even do market research, I failed to get the licensing requirements. Initially, I thought I only needed the business permit plus my license as an operator but turned out I was quite wrong. I hired my first employee before the first business inspection was done, and he already had his qualification license as a heating technician. Soon after hiring him, the legal inspectors came around and informed me of the need to have most of my employees licensed. They also informed me that it would be difficult to sell my air conditioning company if I had fewer licenses than the buyer. I resorted to learning more about HVAC requirements and a better understanding of all the HVAC products for sale I have in my store with the information. If I was going to provide on-demand air conditioning maintenance, sell quality HVAC equipment, zone controlled HVAC and whole home air purification products, and offer the best heating and cooling service in the region with an affordable HVAC service plan. I needed to have the best team by my side. Months later, I hired a new employee with knowledge of cooling tech and an additional manager who understands any HVAC system better than me. Three of my five employees were licensed, and I had met all the national and state legal requirements. So should I think of selling the business one day, I’ll have fewer barriers, but licensing won’t be one of them.

 

HVAC unit

Change of business location can save my air conditioning company

It has been a while since I made a sale.

  • I had high hopes when I first set my eyes on this location, but I haven’t found the right footing two years down the line.

My college qualification got me a license as an HVAC technician, but I think I need to take a course on business management to improve my management and marketing skills. When I moved here, there were only two companies for HVAC products for sale, now my air conditioning company is among the five fighting for a share of the market. Interestingly only two of these companies sell HVAC products and perform heating and cooling service. The need to supply quality HVAC equipment has pushed these companies to try finding ways to outdoor one another. As for me, I had to think outside the box. So I have taken the time to look for a nearby town shop where I can move my business to. Homeowners are increasingly buying zone controlled HVAC and whole home air purification products, since I don’t have many of those in stock, I have planes to hold a sale and hire a cooling tech and heating technician to take consumers through the queries they might have during the sale offer. Once I have little stock, moving won’t cost as much, and I can budget for new HVAC brands. My ultimate plan is to offer a comprehensive HVAC service plan with every HVAC system I sell. A free brochure on more about HVAC can also help my clients stay informed about the best practices of air conditioning maintenance and use.

 

air conditioner

Landlord updates to radiant heated floors; now we can’t afford

Several months ago my landlord surprised both of us when he announced that there would be a team of heating, cooling, and ventilation specialists coming into the apartment to make some big changes.

Don’t get me wrong, the indoor air quality has never been anything to write home about in this space.

I’ve never thought that the forced air furnace or air conditioning system that I’ve been using was in amazing shape. It definitely isn’t very energy efficient and it produces a lot of fluctuating hot and cold patches throughout the apartment. That being said, I really did next back to that my cheap landlord would ever consider a full heating and cooling system overhaul. When I had mentioned hiring a heating and cooling technician for even a typical maintenance appointment, he had scoffed at me in the past. Now, he told me that he was going to replace the entire central heating and cooling set up with a brand new plan. Namely, we were going to have radiant heated flooring installed throughout the entire apartment. I was blown away with this new heating information. I have always wanted radiant heated floors in my home but I know how expensive the alternative heating device is. Still, I was thrilled to stay in a hotel while the heating and cooling technician performed the intensive heating system upgrade. I couldn’t wait to have amazingly comfortable and energy efficient heating all winter long. Unfortunately, after my landlord updated the heating system to radiant heated floors, he also updated the rent for the apartment. Now, there are heated floors in the space, but I can’t afford to live here anymore.

furnace/heater installation

HVAC tech points out stalker shoe prints

I am so grateful to my heating and cooling technician sometimes. Don’t get me wrong, I always enjoy seeing him and experiencing the high quality indoor air that he helps me produce. For the past 10 years he has been the primary heating, cooling, and ventilation technician that I have routinely used for all of my regular maintenance and diagnostic appointments. I have always thought that he was a highly knowledgeable and personable human being. However, until last week I didn’t realize that he was also a bit of a detective. I guess it makes sense that your heating, cooling, and air quality control technician would be extremely observative. It is their job to enter random house’s, listen for strange sounds coming from the air ductwork, and to track down minute problems in your heating, cooling, and ventilation system before they become larger issues. However, I really never believed that my indoor air quality control worker would help save my life. This is exactly what happened a few months ago when I had my heating, cooling, and air quality control technician out to inspect my air conditioning unit. I had been hearing strange sounds from the AC unit late at night and I was worried that the cooling system was about to fail on me. When my heating and cooling technician inspected the large central air conditioning unit he said that everything appeared to be just fine… But there were shoe prints on top of the AC unit that probably explained the weird sounds at night. Ten minutes later, the police were at my house talking to me about the AC shoeprints and filing a report over my recent stalking experience,

 

Washable filter

I like working the third shift – unless HVAC breaks

I know a lot of people who think that work is a social time.

So many of my co-workers have reported into the job each day acting as if they were being paid to walk around and shoot the shit with her co-workers. Honestly, I cannot understand this way of thinking whatsoever. As someone who wants to efficiently get my work done and get on with my day, it is baffling why people would try to combine their social lives with their daily work tasks. This is why I appreciate working the third shift as often as possible. When I go into the office in the middle of the night I am the only person on staff. This means I have the place entirely to myself. I don’t have to worry about people uselessly chit-chatting. I also don’t have to worry about negotiating over the thermostat controls. I realized a long time ago that it’s extremely comfortable to be the one in charge of the heating and cooling equipment in the office. For once, I don’t have someone freezing me with overabundant air conditioning. I really enjoy having full dictatorship over the indoor air temperature and air quality for those 8 hours that I’m alone at night. That is, unless the heating and cooling system is broken when I arrive. Last week I showed up for my job and found that the thermostat was completely turned off. The heating and cooling equipment had failed at some point in the day and nobody bothered to arrange an HVAC repair appointment before I showed up for my shift. Then, I got to sit in the office freezing my butt off and trying to find emergency HVAC repair services in the middle of the night. My heating and cooling repair cost was higher than it needed to be and I got nothing done for my entire shift.

Heating dealership

I take my time on HVAC jobs, get to know the clients

Even after their air conditioner or furnace is repaired I will stick around and get to know them and their air quality control needs

If you hire me you are hiring someone for life. I promise, after I come out and inspect your home appliances you will never want to hire another professional in my industry. We will be lifelong professional contacts and I will be completely responsible for the health of your HVAC system, not to mention your entire family. You see, I pride myself in being an especially personable and customer-focused heating, cooling, and ventilation technician. When I was going through heating and cooling technical school I realized that a lot of my HVAC internship peers we’re not especially jovial when it came to customer service. They were so focused on repairing air conditioners and forced air furnaces in order to make a buck that they completely forgot about the human aspect of being a heating, cooling, and air quality control professional. We aren’t only invested in the air quality control equipment, we should be invested in improving the lives of our customers. That’s why I always go out of my way to spend time with my heating and cooling clients when I’m on the job. Even after their air conditioner or furnace is repaired I will stick around and get to know them and their air quality control needs. It pays off to have a quick chat with the heating and cooling owners to find out what else can be improved with their air quality control systems. I might attend less heating and cooling appointments each day then the other HVAC technicians, but I bring in more business for the shop than anybody else.

 

a/c repair

With my air conditioner, there is no in-between

Right now, my air conditioner has no in-between, & it absolutely makes it hard to make the temperature in my apartment comfortable, however i am really excited that I get to have a central air conditioner in my apartment.

I wanted an apartment with a central air conditioner, but when I was looking for apartments, I didn’t really expect to find an apartment that had a central air conditioner. Thankfully, things worked out, & my apartment has a nice central air conditioner, unluckyly, the central air conditioner does not cool my apartment down as well as I expected the central air conditioner to cool my apartment down, however my master dining room is really large, & the central air conditioner does not cool the dining room really well. In my house, if I want my family room to be comfortable, I have to set the thermostat to 81 degrees, then however, when my central air conditioner keeps the family room at 81 degrees, the dining room is really 5 degrees warmer. I spend a lot of time going through each of my rooms, & this makes snaps & everything else uncomfortable. However, if I want the dining room to be cool & comfortable, the temperature in the family room has to be freezing. I do not understand why there aren’t any in-betweens with my central air conditioner; With the oil furnace, I can use a space heater, even though I do not have that option with the central air conditioner. I am excited that I have a central air conditioner, but it isn’t as nice as I expected it to be.

 

Ductless heat pump

Change of company location can save our a/c business

It has been a while since I made a sale, but i had high hopes when I first set our eyes on this location, even though I haven’t found the right footing 2 years down the line; My school qualification got myself and others a license as an Heating & A/C business, even though I guess I need to take a course on company management to improve our management & marketing skills, then when I moved here, there were only 2 companies for Heating & A/C products for sale, now our a/c business is among the numerous fighting for a share of the market.

Interestingly only 2 of these companies sell Heating & A/C products & perform heating & cooling service… The need to supply quality Heating & A/C device has pushed these companies to try finding ways to outdoor one another! As for me, I had to guess outside the box! So I have taken the time to look for a nearby neighborhood shop where I can move our company to.

Homeowners are changingly buying zone controlled Heating & A/C & whole apartment air purification products, since I do not have numerous of those in stock, I have planes to hold a sale & hire a cooling tech & heating business to take consumers through the queries they might have during the sale offer… Once I have little stock, moving will not cost as much, & I can budget for new Heating & A/C brands. My ultimate plan is to offer a comprehensive Heating & A/C repair plan with every Heating & A/C plan I sell. A free brochure on more about Heating & A/C can also help our clients stay informed about the best practices of a/c repair & use.
furnace/heater installation

Heating plus A/C tech points out stalker shoe prints

I am so grateful to our heating plus cooling specialist occasionally, don’t get me wrong, I consistently care about seeing him plus experiencing the high quality indoor air that she helps me produce.

For the past 10 years she has been the primary heating, cooling, plus ventilation specialist that I have routinely used for all of our typical repair plus diagnostic appointments.

I have consistently thought that she was a highly expertiseable plus personable human being. However, until Last yearI did not realize that she was also a bit of a detective. I guess it makes sense that your heating, cooling, plus air quality control specialist would be severely observative. It is their task to enter random house’s, listen for weird sounds coming from the HVAC HVAC duct, plus to track down hour complications in your heating, cooling, plus ventilation system before they become greater problems. However, I definitely never believed that our indoor air conditions control worker would help save our life. This is exactly what happened a few months ago when I had our heating, cooling, plus air quality control specialist out to inspect our air conditioner unit. I had been hearing weird sounds from the A/C unit late at night plus I was distraught that the cooling system was about to fail on me. When our heating plus cooling specialist evaluated the substantial central air conditioner unit she said that everything appeared to be just fine.., but there were shoe prints on top of the A/C unit that truly explained the weird sounds at night. Ten hours later, the police were at our home talking to me about the A/C shoeprints plus filing a report over our recent stalking experience,
Digital thermostat