I really like using a family owned HVAC company for all of our heating and cooling needs.
I think that it’s always much better to use a smaller company whenever you can, and if it’s a locally based, family owned one like our HVAC company, then that’s even better.
You always get much better service when it’s a smaller company, that’s for sure. I have used larger companies in the past and I have found that the quality of service that you get when you call for an air conditioning repair appointment or a furnace tune up is always sub par. I don’t know why that is, but I guess that when you’re dealing with a large HVAC company, you become more of a number on an invoice to them rather than an actual living, breathing person. With the local HVAC company that I am using now, they know me by name. They know my wife and my kids! They know where we go to church and our dog’s name. They even know where we like to keep our thermostat settings during the spring, summer, fall, and winter. Talk about getting personalized service! We really do. I have to say that if you’re ever in the position where you need to choose between making an appointment with a larger HVAC company or a smaller, family owned business, definitely go with the smaller business. You may pay a little bit more for your A/C repair or your furnace installation, but they will make up for it in the quality of their customer service.