Picture this scenario where you have a new heat pump or air conditioner installed after buying it from the HVAC business near your home.
You are sure to do due diligence, and all the measurements are as expected. A few years down the line, the system fails to heat or cool the house as you expect. You know that this should not be happening, at least not this early. After all, your HVAC technician assured you that the unit would serve you for a minimum of at least 15 years, and that would be when you forget to change filters and clean the condenser coils. But you have been a good owner, and at no time have you neglected the basic maintenance practices, except for the past few months when your schedule has been a bit tight. Other than that, you have been the model HVAC system owner, and it is puzzling that this should be happening to you. Panicked and distraught, you call the professionals and complain about this issue. They come in quickly because the last check a few months ago verified that your unit was perfect. After a few minutes of inspection the HVAC professional reports something very unusual. Is the system leaking? This is puzzling to you because it would be the last thing you ever thought of. Quickly you want to know if the situation is salvageable because our finances cannot allow you to get a replacement for a fairly new unit. Fortunately, it is not as bad as you feared, but you may still have to part with a few coins. Before I could select the type of check I wanted, the contractor suggests checking if such a repair is covered in my warranty. To my surprise, it was.