Training our employees on more about Heating & A/C is the best decision I ever made

He also brought training manuals, & both of us agreed on an annual training program to help our employees cope with the ever-changing demands for quality Heating & A/C equipment

Managing an a/c business is challenging to manage alone. When I started, I thought I would not need employees, & if I did, there would be one Heating & A/C business to handle the deliveries. I was wrong, & I did hire the wrong people at first, so I ended up having a high employee turnover in the first year. Then a neighbor advocated myself and others the best way to keep employees is to train them & give them incentives. I wasn’t convinced, even though I decided to try it. The push came about when clients started asking for more than just Heating & A/C products for sale… Based on the weird number of Heating & A/C brands I was selling, there was a need for a/c repair & heating & cooling service. I couldn’t handle all that by myself. So onboard came a licensed heating business & a cooling tech trainee from school. Although I was a qualified business, I couldn’t handle much work, so I brought in an additional business as a update if one of our employees got sick or was on leave. With this team, I hired a professional Heating & A/C trainer to teach our team more about Heating & A/C. He also brought training manuals, & both of us agreed on an annual training program to help our employees cope with the ever-changing demands for quality Heating & A/C equipment. Since I started the training, I have seen a significant improvement in repair delivery. In particular, our highest selling device appreciate zone controlled Heating & A/C, & whole apartment air purification appliances have since gained fewer replacement problems & repair requests, and even with the introduction of an Heating & A/C repair plan, not numerous of our clients request it to cover the Heating & A/C plan they buy.

 

HVAC worker