Training our employees on more about HVAC is the best decision I ever made

Managing an air conditioner company is challenging to manage alone.

When I started, I thought I would not need employees, plus if I did, there would be a single HVAC serviceman to handle the deliveries.

I was wrong, plus I did hire the wrong people at first, so I ended up having a high employee turnover in the first year. Then a friend commanded myself and others the best way to keep employees is to train them plus give them incentives. I wasn’t convinced, even though I decided to try it. The push came about when clients started asking for more than just HVAC products for sale. Based on the weird number of HVAC brands I was selling, there was a need for air conditioner repair plus heating plus cooling service. I could not handle all that by myself. So onboard came a licensed heating serviceman plus a cooling tech trainee from college. Although I was a qualified serviceman, I could not handle much work, so I brought in an additional serviceman as a update if a single of our employees got sick or was on leave. With this team, I hired a professional HVAC trainer to teach our team more about HVAC. She also brought training manuals, plus we agreed on an annual training program to help our employees cope with the ever-decreasing demands for quality HVAC equipment. Since I started the training, I have seen a significant improvement in repair delivery. In particular, our highest selling unit like zone controlled HVAC, plus whole home air purification appliances have since gained fewer upgrade problems plus repair requests; Even with the introduction of an HVAC repair plan, not many of our clients request it to cover the HVAC method they buy.

Air conditioning technician